Faqs

  •  Account Setup for Order?

    Creating an account on mytogso.com is not mandatory. You can use a guest account to checkout without registering. However, a mytogso.com account gives you access to the following benefits:

    • Manage your account details, track your order status and review past purchases
    • Save your shipping details for future purchases and a faster shopping experience
    • Be informed about our latest stock, special online promotions and discounts!
  • How to place an order?

    Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

  • Payment Methods?

    Currently, the only payment method we have:

    Cash on Delivery: This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash. 

  • Order Confirmation?

    After you place your order on the website, you will receive an acknowledgement email and message from mytogso.com to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard.

  • How to track order?

    As soon as your order is placed, you will be emailed and text message sent with Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the mytogso.com. If you’re not a preferred customer, you may email us at customercare@mytogso.com with the tracking number information to find out the status of your order.

  • Delivery Time?

    All orders will be delivered by our courier service providers within 3-5 working days in Pakistan. If your order has not been delivered in the specified time, please contact us at customercare@mytogso.com.

  • Order cancellation?

    Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped after 24 hours, so send your order cancellation request to cutomercare@mytogso.com within that time. If the order has been shipped, however, you will be unable to cancel the request. Instead, you may exchange/return the product in accordance with our Exchange/Return.

  • Stock Availability?

    Our stock is constantly updated. If your desired size is not available in the size list of a product, it means this size is out of stock. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care.

  • How do I know what size will fit my child?

  • Please refer to our Size Chart. For further help, please contact our Customer Care.

  • How often is your website updated with new products?

    Our online store works in tandem with our retail outlets, and the same new products are available everywhere at the same time. So no matter where you shop from, MyTogso ensures the best of service for all our valuable customers.